Legal Information

Privacy Policy

Purposes of Data Processing

In compliance with current Personal Data Protection regulations, the Company informs you that it will process your personal data for the following purposes:

Administration and management of Website users.
Providing interested parties with offers for our services and/or products, as well as those from our other hotels.
Managing the contractual relationship, as well as sending information you request from us. Your data will be incorporated into our Customer file.
Processing claims, complaints, and suggestions.
Detecting and investigating fraud, as well as other illegal activities and potential breaches of our Privacy Policies, Legal Notice, and/or Terms of Use.
Conducting satisfaction surveys for services received to ensure proper management of quality processes and their improvement.
Using data for statistical purposes to analyze user behavior and trends, and to improve the services we provide to users.
Cookie Policy

Additional Purposes

Managing subscriptions to news and newsletters.
Responding to information requests made through the channels available to users (regular mail, email, SMS, fax, or other means).
Sending commercial communications, as well as invitations to events and activities, via postal and electronic means, related to the services and products marketed in the company’s sector of activity. The data controller performs automatic assessments, profiling, and segmentation based on available information to personalize interactions according to your characteristics or needs and thus direct the most suitable commercial actions to you.

If you do not wish to receive any of our commercial communications, please notify us by email at the address indicated above. The personal data provided will be retained as long as its deletion is not requested by the data subject, without prejudice to any legal obligations.

Legal Basis

The legal basis for processing your data is the execution of a contract, in the event that you are a client of the Company. If you only request information about our services or promotions, the legal basis for processing your data is the consent you grant us by accepting this clause.

If you subscribe to our Newsletter service, the legal basis for processing is the consent you grant us through the acceptance of the data protection policy for additional purposes, by marking the reading and acceptance of the Privacy Policy. Data governed by this method respond to additional purposes and will be retained indefinitely, without prejudice to the user’s right to object at any time.

Data Communication

The data collected by the Company will not be communicated to third parties, except for compliance with legal obligations or in cases where the data subject has expressly authorized us.

Rights of Data Subjects

Any person has the right to obtain information about whether the Company is processing personal data concerning them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. The Company will cease processing the data except for compelling legitimate reasons, or the exercise or defense of possible claims. In certain circumstances, data subjects may request the limitation of processing, so that the Company will only reserve and use them in cases authorized by Data Protection Regulations.

When data is collected in a structured format, data subjects may ask the Company for direct transmission of their data to other controllers or receive their data in electronic format, to store it on their own devices, without the need to transmit it to other controllers.

All of the above can be done by sending a request or an email to the indicated address. Regardless of the method used, a photocopy of your ID or a substitute identification document must be attached.

If data subjects believe that the processing carried out by the Company does not comply with the law, they can contact the Company at the indicated address or file a complaint with the Supervisory Authority (www.aepd.es).

Legal text provided by the hotel. Last update pending confirmation.